Privacy Policy

Quakle Limited (“we”, “us” or “our”) are committed to protecting and respecting your privacy.

This policy (together with our Member Agreement and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, we are the data controller.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide when completing forms on our Social Lending Site. This may include any information provided at the time of registering to become a Quakle Member such as your contact and Bank Account details. We may also ask you for information if you enter a competition or promotion operated by us, and when you report a problem with our Social Lending Site. If you contact us, we may keep a record of that correspondence;
Information you post or upload to our Social Lending Site when participating in the interactive features of our Social Lending Site such as forums, discussions and blogs;
Information you send when communicating with other Quakle Members through our Social Lending Site;
Information relating to your use of our Social Lending Site such as the loans you make or borrow and your payment history;
Information that we receive from any third party whom we have asked to carry out certain checks on you;
Information that we receive from the Collection Agency concerning your dealings with them;
Information you give us as a result of completing any surveys available thorough our Social Lending Site;
details of your visits to our Site including, but not limited to, traffic data and other communication data and the web pages that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about your browsing actions and patterns, and does not identify any individual.

We may also obtain information about your general internet usage by using a cookie. A cookie is a small text file that is stored on your computer and contains text information. Please note that we do not save any personal information via such cookies. Cookies help us to improve our Social Lending Site and to deliver a better and more personalised service. They enable us:

to estimate our audience size and usage pattern;
to store information about your preferences, and so allow us to customise our Site according to your individual interests;
to speed up your searches;
to recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Social Lending Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Social Lending Site.

Please note that our advertisers may also use cookies, over which we have no control.

Where we store your personal data

The data that we collect from you is stored on information technology systems located in the EEA which are operated by us. Some data processing in relation to the service is carried out on our behalf by our third party suppliers who may be located outside the EEA. These countries may not have similar data protection laws to the EEA although though we will take steps to ensure that your privacy rights are continued to be protected.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and we take industry standard security measures, we cannot guarantee the security of your data transmitted to our Social Lending Site. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

to provide you access to our Social Lending Site and the facilities available through our Social Lending Site;
to ensure that content from our Social Lending Site is presented in the most effective manner for you and for your computer;
to carry out our obligations under the Member Agreement including the collection of loan repayments and our other administrative tasks in connection with the Loan Contract;
to deal with any queries, complaints or questions you ask us;
to notify you about changes to our Social Lending Site and provide you with information about our Social Lending Site;
to carry out certain checks (including identity checks) on you and verify the information you have provided;
to prevent or detect any fraud or other illegal activity including money laundering;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
for our Social Lending Site and system administration, such as for technical support of the our Social Lending Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the our Social Lending Site;

We may use aggregate statistical data to help advertisers reach the kind of audience they want to target (for example, persons located in central London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. We do not pass any personally identifiable information to our advertisers only anonymised aggregate statistical data about our users’ browsing actions and patterns.

Disclosure of your information

We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers or users will be one of the transferred assets;
in the event that we identify a fraud in which case we may disclose your personal data to fraud prevention or credit risk reduction agencies;
in the event that you do not comply with your obligations in your Loan Contract, in which case, your personal data (such as your contact details) will be disclosed to the Collection Agency or, as appropriate, your Lender;
for the purpose of carrying out certain identity checks and verifying the information you have provided;
including the Police or any other law enforcement agency if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, court order, or in order to enforce or apply our Member Agreement or to protect our rights, property, or safety, our Quakle Members or others.

Retaining your information

If the Member Agreement has been ended, we may retain your personal information for a maximum period of 6 years to comply with our legal obligations and in case that we are involved in any legal dispute with you or connected with you.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at [email protected]

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at [email protected]

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected]